Based at Main Office, Mercu Worldwide Seksyen 13, Shah Alam)
JOB RESPONSIBILITIES
1. FACILITIES MANAGEMENT - HQ OFFICE, MERCU WORLDWIDE
- Prepare and implement a comprehensive maintenance work schedule, ensuring that all assigned tasks are completed by subordinate staff according to plan.
- Prepare and submit monthly operation and safety reports in a timely manner.
- Manage and coordinate the preparation of quotations, tender documents, and contract invitations.
- Prepare and submit contractor appointment approval papers for management endorsement.
- Monitor and supervise service providers to ensure high-quality performance and compliance with agreed service level.
- Oversee and manage defect rectification during the Defect Liability Period (DLP), especially after renovation and upgrading works.
- Attend to and resolve complaints related to building services, ensuring prompt and effective solutions.
- Organize, plan, and coordinate all building operations and maintenance activities efficiently.
- Attend to equipment breakdowns and supervise repair and rectification works on-site.
- Ensure full compliance with House Rules, including procedures related to security, work permit applications, additional air-conditioning requests, and delivery/loading activities.
- Conduct regular inspections to ensure all building fittings, fixtures, and equipment are in good condition and operational.
- Coordinate and collaborate with the LSBP Management Corporation (MC) to ensure joint responsibilities and shared works are executed smoothly and without conflict.
2. ASSET MANAGEMENT - ASSET & INVENTORY OF WHB GROUP MANAGED BY ITM
- Supervise and ensure that the property is well-maintained, and that all management procedures are strictly followed, including routine maintenance, repair works, rental collection, and timely payments.
- Organize periodic asset management meetings with relevant staff to review performance, issues, and action plans.
- Maintain effective communication and strong working relationships with internal staff, property managers, and other stakeholders.
- Develop and manage a site visit schedule to monitor the physical condition of the property and maintain engagement with tenants.
- Ensure that routine maintenance and repair work are carried out effectively by the assigned maintenance team.
- Oversee and ensure that all repair works are attended to promptly and resolved in a timely, efficient manner.
3. FINANCIAL MANAGEMENT
- Preparing budget document, monitoring and managing budget and evaluating the financial achievement.
- Assist in tracking expenditures and ensuring cost-efficiency in maintenance and operational activities.
4. OTHER MATTERS
- Involvement with another shared services unit (Sustainability, Health & Safety, Corporate Comm, etc).
- Oversee and support the development and implementation of new business initiatives undertaken by the department.
- Other duties assigned by the immediate superior or Head of Department.
JOB REQUIREMENTS
- Minimum 5 years of experience as a Facilities Engineer or in a similar role within building/facilities management.
- Candidates aged between 29 and 39 years, deemed physically fit, are eligible to serve as a Facilities Engineer.
- Strong understanding of building processes, construction principles, and systems operations.
- Solid knowledge of relevant regulations and building codes, including safety and compliance standards.
- Familiarity with Strata Management practices and guidelines is an added advantage.
- Good verbal and written communication skills for effective reporting and stakeholder engagement.
- Strong troubleshooting and problem-solving abilities, particularly in technical and operational issues.
- Proficient in project management, including planning, execution, and vendor coordination.
