Based@ Mercu Worldwide Seksyen 13, Shah Alam
JOB DESCRIPTION
1. Guest Reception & Assistance
- Warmly welcome and greet all guests and visitors in a professional and courteous manner, ensuring a positive first impression.
- Provide accurate information and assist visitors by directing them to the appropriate personnel, meeting rooms, or designated areas.
- Ensure visitor experience aligns with company standards and protocols.
2. Call Management & Communication
- Answer, screen, and direct incoming phone calls promptly and efficiently.
- Accurately take messages and relay them to the respective personnel in a timely manner.
- Handle general inquiries via phone, email, or in person with professionalism and clarity.
3. Reception Area Management
- Maintain a clean, organized, and presentable reception area always.
4. Information & Communication Support
- Provide accurate and concise information to visitors, employees, and external stakeholders in person, via phone, or through email inquiries.
5. Mail & Courier Handling
- Receive, sort, record, and distribute incoming and outgoing mail, documents, and courier deliveries in a timely manner. Ensure proper handling and tracking of official correspondence.
6. Security & Access Control
- Support office security by enforcing visitor access protocols through the reception area. Manage and monitor the Visitor Management System (VMS), ensuring accurate check-in and check-out records.
- Generate and update daily visitor logs and prepare consolidated monthly visitor reports for management review.
7. Mailroom & Office Hygiene Maintenance
- Oversee the cleanliness and organization of the mailroom, ensuring efficient handling of all correspondence.
8. Administrative & Clerical Support.
- Perform general administrative tasks, including filing, photocopying, scanning, and document management as required.
9. Ad Hoc Duties
- Undertake additional responsibilities and special assignments as delegated by the management or direct supervisor, contributing to the smooth operation of office function
JOB REQUIREMENTS
- SPM, Diploma, or equivalent qualification in relevant field
- Proven experience as a Front Desk Officer, Receptionist or Administrative Assistant.
- Proficient in Microsoft Office applications (Word, Excel, Outlook).
- Hands-on experience with office equipment and basic administrative systems.
- Good organizational skills with strong attention to detail.
- Professional attitude, appearance, and customer-oriented mindset.
- Strong verbal and written communication skills. Able to multitask, prioritize work, and work independently with minimal supervision.
